Compliments & Complaints

We welcome and value your feedback as an important part of our commitment to quality care. If you would like to share a compliment, raise a concern, or make a complaint, please use the appropriate form below. All feedback is treated with care, diligence, and respect.

Compliments Form

Please share your compliments or positive feedback about our nursing home, staff, or services below.

Your name
Please share your positive feedback or experience:

Resident / Family Complaint Form

Please utilise this form to submit any concerns or complaints.

Complaints are acknowledged in writing by the complaints officer within 5 working days.

Complaints’ Details: Name of Complainant
Preferred Method of Contact
Category of Complaint (Please tick all that apply)
Please describe what happened, where, and who was involved.
What would you like to happen as a result of this complaint?